ASSESSMENT OF PERFORMANCE APPRAISAL PROCESSES IN SELECTED COMPANIES IN LIMBE AND DOUALA MUNICIPALITIES IN THE SOUTH WEST AND LITTORAL REGIONS OF CAMEROON
NDOPING OLGA LIMUNGA
Department Of Business and Management Studies
Masters in Science (MSc) In Human Resource Management
Effective performance appraisal is useful for employee’s commitment to their job and goes a long way to affect their general productivity that is an important aspect for the realisation of the general goal of the organisation. The main objective of this study is to investigate the effectiveness of performance appraisal processes on employee job commitment. The study is a descriptive survey. General and specific research questions including hypotheses were constructed in line with the objectives of the study to guide the research process. Three theories like the Goal setting theory, Expectancy theory and Equity Theory guided the research. This study was carried out both in the South West and Littoral regions of Cameroon in four companies in the Limbe and Douala Municipalities specifically. Purposive sampling technique was used to select the two large companies and the four key informants and the random sampling technique was used to select the small companies and the 100 employees. Questionnaires, in-depth interview, were used to collect data for the study. The questionnaires were administered to 100 employee and interviews were administered to four key informants who were Human Resource Directors or officers. Data was analysed using Windows Statistical Package for Social Sciences (SPSS).The results showed that the larger companies effectively practise performance appraisal more than the smaller companies and their workers are more satisfied and committed to their jobs. Recommendations have been made to employers and other stakeholders of companies to enforce effective performance appraisal processes which include the use of technology, early feedback of appraisal to workers and monetary and non-monetary motivation so that their workers will be motivated to do their jobs. Suggestions have been made for further studies in government institutions.
Keywords: Performance appraisal, Job commitment