THE FORCES AND INTENSITY OF DYSFUNCTIONAL CONFLICTS IN NON GOVERNMENTAL ORGANIZATIONS: A STUDY OF SELECTED NGOS IN THE SOUTH-WEST REGION
By: Kombem Ridel Nkesagha | Department of Business Studies | Strategic Human Resource Management
Studies conducted by the Pan African Institute for Development – West Africa (PAID-WA) in 2014 found the institutional capacity of NGOs to manage conflicts to be frail. Consequently, the current research seeks to measure the intensity of conflicts in selected NGOs and investigate the deep rooted sources of conflicts in these organizations. Three critical research questions are raised in the study: What are the main determinants of conflicts in the selected Non-governmental Organizations? What are the intensity levels of conflict in the selected Non-governmental Organizations? How effective are the various approaches used by the selected NGOs to manage conflicts? To investigate these questions, the research adopts a hybrid of qualitative and quantitative research methods. Sixty four (64) participants (board members and staff) were selected from four NGOs. Interviews and semi structured questionnaires were used to collect data from the participants. The researcher applied the t-test and a non-parametric test to investigate the hypothesis of the study. The research found that conflicts in NGOs are triggered more by poor organizational systems and interpersonal relations among employees than by the quality of leadership. The study equally observed that the current level of conflicts in the selected NGOs is high. This is attributed to the fact that the conflict management approach currently adopted by most of the NGOs is largely ineffective. The researcher recommends training on communicative styles, interpersonal relationships, emotional intelligence, as well as a restructuring of the four NGOs.