IDENTIFYING TRAINING NEEDS OF OPERATING CORE STAFF: A CASE OF THE GAMBIA PORTS AUTHORITY AND THE PERSONNEL MANAGEMENT OFFICE
By Ousainou Barrow | Department of Development Studies | Strategic Human Resource Management
This study sets out to scientifically measure skill needs in two organizations in the Gambia: the Personnel Management Office and the Gambia Port Authority. The study applies qualitative and quantitative tools, as well as adopts a case study design, using the case of Operating Core Staff in both organizations. 80 questionnaires were administered to Operating Core Staff in both organizations, selected using the random sampling technique and 17 structured interviews were administered to supervisors of Operating Core Staff, selected purposively. Data collected is presented on tables, charts, and diagrams, interpreted using basic statistical calculations (Percentages, mean, and X2) and analyzed based on the specific objectives or research questions raised in the study. The study found that while human resource functions are perceived to be the most important roles and responsibilities of Operating Core Staff, their most frequently performed task are secretarial in nature. It was equally observed that in order to perform the most frequently performed activities, Operating Core Staff currently possess communication, leadership and team-building skills, but are largely deficient in report writing, logical reasoning, monitoring and evaluation, proposal writing, customer service and negotiation. Consequently, the study recommends training on analytical and logical reasoning, proposal writing, effective planning, and monitoring and evaluation to Personnel Management Office, and proposes training on effective reporting, customer service, strategic planning, and monitoring and evaluation to Gambia Ports Authority. This study recommends that further research should be conducted across other public service institutions in the Gambia to provide a nationwide inventory of training needs in the Gambian civil service.
Keywords: Training and development, training needs, competency gaps, public services Download