THE IMPACT OF OUTSOURCING HUMAN RESOURCE ON ORGANIZATIONAL PERFORMANCE: THE CASE OF MTN DOUALA, CAMEROON.
By: Naomi Meoto Imbolo | Department of Business and Management Studies | Human Resource Management
The main trust of this study was to investigate the impact of outsourcing of human resourcing on organisational performance, the case of MTN, Douala, Cameroon. Three research objectives were formulated to guide and direct this study. Ex-post factor research design was used for this study. A well validated structured questionnaire was on a sample of 116 respondents. Data collected were analysed using descriptive statistics of simple percentages and inferential statistics of multiple regression statistical technique. Findings revealed that there exist a significant impact of training outsourcing and employee performance and there exist a significant impact of recruitment outsourcing and performance of employees. The study recommended that MTN should be cautious when dealing with the issue of recruitment outsourcing in order to further improve employee engagement. Particularly, the organization should outsource such services that the organization has no capacity to provide or wants to save on costs. Such may be advertisement. The screening process and more so conducting interviews and selection procedures should be carried out by the organization in order to create contact with candidates hence enhance employee engagement. Also, Training is fundamental for acquiring necessary skills and also making vital and informed decisions in an organization. Inadequate training is likely to result to honest mistakes which can be costly to the organization. It is, therefore, recommended that MTN ought to conduct training in-house in order to address the employee training needs as articulated. The firm may outsource the service if it has no capacity to do so but should prioritize contracting of top-notch outsourcing firms that understand the training needs and have the necessary expertise in order to ensure than employees acquire necessary and adequate skills and knowledge to perform certain tasks within the organization.
Key words: Outsourcing, training outsourcing, recruitment outsourcing, employee performance