AN ASSESSMENT OF THE EFFECTIVENESS OF ELECTRONIC HUMAN RESOURCE MANAGEMENT PRACTICES: THE CASE OF SONARA LIMBE
By: Julius Gisi Wisiy | Department of Business and Management Studies | Human Resource Management
Distributors of the e-HRM technology promise several advantages organizations can benefit from while using the e-HRM technology but scientific support is scarce and there is a lack of clarity regarding the contribution of e-HRM to HRM effectiveness (Bondarouk, et al., 2009). This study is focused on assessing the effectiveness of e-HRM practices in SONARA, with specific objectives, to identify the e-HRM practices used by SONARA, to examine the extent to which these e-HRM practices are effective in SONARA and finally, to identify the challenges faced by the users. The research design adopted for this study is the ex-post facto research design. The population of the study consisted of all employees of the four departments of SONARA that make use of e-HRM systems and they were 321 employees at the time of the study. A stratified and the simple random technique was used and the Bourley’s formula` helped in determining the sample size which was 178 respondents. The study used primary and secondary data sources. A well-structured questionnaire was used to collect the primary data that was analyzed using descriptive statistics through Microsoft Excel software and SPSS version 20.1. The data were presented in tables, charts and graphs. The following were the findings for this study; for objective one, it was found that the e-HRM practice highly used by SONARA is the Operational e-HRM tier. While both the Relational and Transformational e-HRM were found to be underutilized. This could be exemplified by the fact that majority of respondents have hardly used any of the relational and transformational e-human resource tools. The challenges of e-HRM practice in SONARA included; lack of training, difficulty to use the software, data security, no available software manual for self-training, administrative bottlenecks, no innovation since the implementation of e-HRM system, lack of technical support from in-house. It is therefore recommended that SONARA should develop an e-HRM strategy that will include all HR functions and technical support. The Oracle E business suite should be deployed in all departments and run on one portal with all the modules included (Operational, Relational and Transformational e-HRM). Also It is imperative for training on the use of this technology to be implemented in all departments and not only the HR department. Some areas were suggested for further studies.
Key words: e-HRM, Operational e-HRM, Relational e-HRM, Transformational e-HRM