MOTIVATION AND EMPLOYEE PERFORMANCE IN CAMEROON’S PUBLIC SERVICE: THE CASE OF THE TAXATION DEPARTMENTS OF KUMBA AND BUEA.
By: Fendi Johana Bitaseme | Department of Business and Management Studies | Human Resource Management
Motivation as a tool for enhancing employee performance evaluates the driving force towards the general performance of the organization. This study had as objective to assess firstly the relationship between remuneration and employee performance, secondly to evaluate the relationship between promotion prospects and employees performance in the taxation departments, thirdly to evaluate the relationship between training and development and employee performance and finally to evaluate the relationship between working environment and employee performance in the taxation departments. The research adopted an evaluative survey research design and was located in the taxation departments of Kumba and Buea south-west region of Cameroon. The key respondents included managers, senior and junior members of staff of the taxation departments with a sample size of 55 participants. A purposive sampling technique. Data was collected with the used of well-structured questionnaires developed by the researcher, for this study. The Pearson product moment correlation coefficient was used to analyze the data using statistical package for social scientists SPSS (version 20.0) at 0.05 alpha level. Independent T-test analysis of the differences in motivational variables and employee performance. The performance variable used were; relationship with fellow tax payers, commitment to duty, ability to keep date lines, punctuality and capacity to produce results beyond targets. The findings indicated that there was a definite significant relationship of (0.83) between remuneration and Employee Performance. Secondly, it revealed that there was a meaningful positive relationship of (0.53) between promotion and employee performance. Thirdly, the findings showed that there is a definite significant relationship of (0.37) between training and development and employee performance. Finally, the last result revealed that there is a meaningful positive relationship of (0.55) between working environment and employee performance. The study recommends primarily excellent remuneration package and makes sure that employees reward is done continuously. For the organizations to be performant management should consider that employees are regularly promoted. Thirdly, the study recommends the provision of employee training on a continuous basis. Finally, management should improve the work environment for employees to boost performance.
Key Words: Motivation, Employee, performance, Taxation.